FAQ
ClearSkies provides strategic advisory services related to travel rewards and credit strategy. We do not operate as a traditional travel agency, sell packaged travel, or issue tickets directly. Our role is to evaluate options and guide decisions within the scope of your membership.
No. ClearSkies does not accept affiliate commissions from credit card issuers or travel providers. Recommendations are made independently and based solely on client strategy and fit.
Retained point value refers to points preserved by choosing a more efficient booking path. When an alternate transfer partner, booking channel, or structured approach reduces the number of points required for the same outcome, those unused points remain available for future travel.
Yes. Upgrades may be made at any time and are prorated for the remainder of your billing cycle. Downgrades may be scheduled at any time and will take effect at your next renewal. Current billing periods are not prorated. Concierge engagements are structured for a defined term and may be upgraded, but not reduced, mid-engagement.
Yes. You may cancel renewal at any time. Access and services remain active through the end of your current billing or engagement term. Fees already paid are non-refundable.
Concierge engagements are structured for a defined term. If circumstances change, we will clarify remaining scope and access within the engagement period. Fees are non-refundable once an engagement begins.
Yes. Information about points and miles is widely available. What is less available is judgment. Program rules change. Transfer ratios shift. Availability varies. Advice online is often fragmented or contradictory. ClearSkies exists to translate complexity into disciplined action - so you do not need to spend your time assembling, testing, and second-guessing every decision.
Response timing depends on your membership tier. Concierge members receive priority response within the scope of their engagement.
No. Reward programs, transfer ratios, and availability are controlled by third parties and may change at any time. ClearSkies provides structured analysis and guidance, but specific outcomes cannot be guaranteed.
Concierge is designed for individuals or households who prefer proactive oversight within defined scope and do not wish to manage award searches or transfer strategy independently.
No. ClearSkies Concierge does not collect, store, or require access to sensitive personal information such as Social Security numbers, dates of birth, or credit card details.
For application support or booking guidance, we may offer live screen share sessions to walk you through the process step-by-step. During these sessions, you remain in full control — you enter all personal and payment information directly into the relevant websites yourself.
This approach is intentional. It protects your privacy and ensures that your sensitive information stays entirely in your hands.
ClearSkies provides guidance and strategy — you execute securely on your own accounts.